Legal & Privacy

This service provides independent due diligence based on publicly available records and licensed commercial data sources. It identifies potential risk indicators only and does not guarantee builder performance, solvency, or project outcomes.

The reports produced by KeyToMove are for informational purposes only and are designed to assist consumers in making informed decisions when engaging building contractors. The information contained in our reports is sourced from official government registers, courts, tribunals, and licensed commercial databases.

While we take reasonable steps to ensure the accuracy of the information provided, we do not warrant that the information is complete, accurate, or up-to-date at the time of delivery. Records may change after the report is generated.

The information contained in KeyToMove reports does not constitute legal, financial, or professional advice. Our reports are not intended to replace independent legal or financial advice tailored to your specific circumstances.

We strongly recommend that you:

• Seek independent legal advice before signing any building contract
• Obtain independent financial advice regarding payment terms and deposit amounts
• Conduct your own additional due diligence as appropriate
• Consult with relevant professionals regarding specific concerns

KeyToMove, its directors, employees, and agents accept no liability for any loss or damage arising from reliance on the information contained in our reports, or from any decision made on the basis of such information.

To the maximum extent permitted by law, KeyToMove excludes all liability (including negligence) for any loss, damage, cost, or expense (whether direct, indirect, consequential, or special) arising from or in connection with:

• The use of, or reliance on, information contained in our reports
• Any inaccuracy, incompleteness, or error in the information provided
• Any decision made or action taken based on our reports
• The performance, conduct, or solvency of any builder or building company

KeyToMove is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We collect personal information that you provide to us when requesting a report, including your name, email address, phone number, and details about the builder or project you wish to investigate.

How We Use Your Information

We use your personal information solely for the purpose of:

• Processing and delivering your requested report
• Communicating with you about your order
• Providing customer support
• Improving our services

Confidentiality

Your enquiry is completely confidential. The builder or building company that is the subject of your report will not be notified of your enquiry.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details provided on our website.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.